Data Deletion and Account Closure
Operator: BrightMinds Digital Marketing Corporation. There are several different requests: deleting a file or project, leaving a workspace, disconnecting an integration, closing your own account, or deleting an organization and all its workspaces. Each works differently.
Things you can do yourself
- Delete content and media: open the Media Library, choose an item and select Delete. The file is removed from our storage and the record from the Service.
- Disconnect a social account: go to Settings → Social Accounts and choose Disconnect. Stored access tokens and account identifiers are deleted straight away. Owners and Admins can do this.
- Revoke access from the platform: you can also remove BM-i Studio in the platform's own settings (for example Facebook Business Integrations, LinkedIn permitted services, TikTok authorized apps, or your Google account's third-party access). If you remove it on Facebook, Facebook notifies us and we delete that connection's details automatically.
Disconnecting or deleting in BM-i Studio does not remove posts already published on another platform. Remove those on the platform itself.
Closing your account or deleting an organization
Email privacy@bm-i-suite.com from the address on your account. Say whether you want your own user account closed or a whole organization deleted, and name the organization.
- Any member can ask to close their own account, subject to the organization's records and the law.
- Only the verified Owner, or an Admin the Owner has specifically authorized, can ask to delete an organization or its workspaces.
- If an agency and a client disagree about who controls a workspace, we may pause deletion or transfer while authority is checked.
How we handle a request
- We acknowledge it within 3 business days and may ask you to confirm your identity, authority and exactly what should be deleted, to prevent fraudulent deletion.
- Deleting an organization affects every member and client workspace, so we confirm the impact with the Owner, offer an export of eligible data, and wait a 7-day cooling-off period before permanent deletion, unless the law requires immediate deletion.
- We complete valid requests within 30 days, or the period required by applicable law, and confirm by email or explain any lawful reason we cannot.
What deletion means
Active copies are removed or irreversibly de-identified. Encrypted backups are kept apart from normal use and age out within 35 days. We may keep limited billing, tax, consent, security, fraud, dispute, chargeback and legal-hold records, and aggregated or de-identified data may remain. Our service providers are instructed to delete or return data as their contracts and the law require.
Deleting data from BM-i Studio does not remove copies held by connected platforms, recipients, collaborators, downloads or public websites; ask those parties to remove them. See also the Privacy Policy.